Service and Support

SIGLENT is an international, high-technology company with technical service and support for its electronic test & measurement products around the world.

Support

Service & Support are an important component of SIGLENT’s instruments and test solutions. SIGLENT provides technical support by phone, email, and web chat. You can contact us directly at support@siglentna.com or web chat in the bottom corner of this page. For additional support documentation, please search our support center here.

Siglent North America Tech Support
440-398-5800 – Push 2 for support
support@siglentna.com

Safety Certifications

Most SIGLENT instruments have CE as well as TUV or ETL certification covering the USA and Canada. These are Nationally Recognized Test Lab (NRTL) for the appropriate standards being tested. For more information check here.

ISO Documentation

SIGLENT is ISO 9001:2015 and ISO 14001:2015 Certified for its product quality and environmental management programs. Here are our latest ISO documents:

ISO9001 Quality Management Certificate

ISO14001 Environmental Management Certificate

Return Policy

Standard orders from siglentna.com and most of our partners are typically eligible for a 30-day return policy. You can find all the details here:

https://siglentna.com/service-and-support/return-policy/

Calibration Certificates

Each SIGLENT product sold has passed quality and calibration testing prior to leaving the manufacturing floor. Each instrument comes with a Certificate of Calibration that is traceable the International System of Units (SI) via National Metrology Institutes (NIM, NIST or PTB) that are signatories to the International Committee for Weights and Measures (CIPM) Mutual Recognition Arrangement (MRA).

Here is a sample of our Certificate of Calibration: SIGLENTCoCSample

Many series of instruments can be in storage for up to 18 months before being put into service. Learn more about that here: Calibration Certificate Interval Amendment 2023.

Some probe or accessory models also include calibration certificates. Learn more here:

https://siglent.tawk.help/article/probes-calibration-certificates

https://siglent.tawk.help/article/sem5000a-e-calibration-module

Updates & Releases

SIGLENT periodically updates instrument firmware or software install packs to add capabilities or enhancements as well as to fix bugs. You can find the latest releases for your instrument here: https://siglentna.com/service-and-support/firmware-software/

Each firmware revision includes release notes detailing the changes. If you’d like to be kept up to date on the latest releases you can sign up for our newsletter here: https://siglentna.com/newsletter-signup/

License Activation

SIGLENT Instruments offer some capabilities as pay options. Typically, these have a free trial period on a new instrument either in terms of hours of on time or number of uses. Review the product guides for information on the options or check the support center here. Licenses that are purchased are typically sent out via email as pdfs. Please check your junk folder if you don’t get licenses in 2-3 business days after an order. The PDF attachment includes codes you can register to your instrument using this web service: Licensing / Activation Codes.

For issues related to license registration and activation, you can contact us directly at support@siglentna.com.

Service

Warranty and Warranty Service

SIGLENT provides repair services and calibration services from our lab in Solon, Ohio to all North American customers.

For standard maintenance and troubleshooting tips, read the user’s manual or check here: https://siglentna.com/service-and-support/maintenance/

https://siglentna.com/service-and-support/troubleshooting/

Most instruments come with a 3 year warranty from the date of purchase and most accessories have a 1 year warranty. Learn more about warranty terms here:

https://siglentna.com/service-and-support/warranty-information/

You can check your warranty status by contacting: support@siglentna.com

Out of Warranty service

For instruments outside of the warranty period or when the warranty terms were not upheld, SIGLENT offers out of warranty service pricing at our lab in Solon, Ohio. Please contact support@siglentna.com for a quote and an RMA# before shipping in for service. Service terms are payment upfront. Customer pays to ship the instrument to the lab. SIGLENT covers shipping back to any location in the 48 states. Shipping outside of that area may incur an additional cost.

SIGLENT Calibration Services

SIGLENT provides 3 types of service through our lab in Solon, Ohio:

1) SIGLENT Calibration

This service includes a Performance Verification and, if needed, an adjustment at our Ohio test facility. Calibration equipment is NIST Traceable and comes with a calibration certificate equivalent to our factory calibration. Typical Lead time = 2-3 weeks

2) NIST Traceable with Data Calibration

This service includes a NIST Traceable Calibration with pre and post data and certificate at one of our trusted calibration partners’ certified labs. By standard practice, instruments are not adjusted if found within 1 year specifications. Instruments are still shipped to SIGLENT for processing. Typical Lead time = 3-5 weeks

3) ISO17025 Accredited Calibration

This service is similar to a NIST Traceable with Data Calibration, but it also includes an ISO17025 Certified Calibration with pre and post data and certificate at one of our trusted calibration partners certified labs. By standard practice, instruments are not adjusted if found within 1 year specifications. Instruments are still shipped to SIGLENT for processing. Typical Lead time = 3-5 weeks

For more information on calibration capabilities and costs, please contact us at: support@siglentna.com

Calibration terms are payment upfront. Customer pays to ship the instrument to the lab. SIGLENT covers shipping back to any location in the 48 states. Shipping outside of that area may incur an additional cost.

SIGLENT’s Calibration Partners

Our primary calibration partner is Trescal.

For instruments that likely need adjustment, it is recommended to contact us directly first as many instruments require adjustment at our facility before verification at Trescal or another accredited calibration lab.

For standard annual performance verification of SIGLENT instruments, you can contact Trescal directly:

Request a Quote – Trescal Worldwide

or call: 414-351-7420

Additional Services at time of purchase

Additional options like ISO17025 Certification before shipping or extended warranty plans are available from SIGLENT at the time of purchase. Please discuss with your sales or support team member working on your quotation for more details. Most instruments have an extended 5-year warranty available at an additional cost.