Returns for Purchases
All purchases of SIGLENT Products directly through SIGLENT are covered by a Return Policy. If you are not completely satisfied with your SIGLENT instrument within 30 days of the date item was delivered to the designated shipping address, please contact us directly. Undamaged products can be returned for a full refund.
- Returns must include all accessories
- Items must include original packaging
- Buyer is responsible for shipping costs
- For non-quality related warranty claims, SIGLENT refunds the cost of the product
- Returns may be rejected if items do not meet the above requirements
Refund claims on purchases made through SIGLENT ‘s authorized distributor and retailers are handled through distributor. So for purchases not made directly through SIGLENT, please contact distributors and retailers for refunds.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Damaged or Defective Items
If your order arrives at your location damaged, broken or defective, save the packing box and inner material and contact the shipping company to initiate a claim.